• Training coordination, administrative and customer service/stakeholder support role
• Highly successful and rapidly evolving national not for profit organisation 
• Full-time permanent. Melbourne CBD based – Spring Street

About us 

SuperFriend’s vision is for an Australia where all workplaces are mentally healthy. We are a workplace mental health organisation specialising in financial services. We provide training, solutions and insights, and advocate for positive change through industry and government forums.  Our main stakeholders are our 32 Partners, made up of Australia's leading profit-to-member super funds (including AustralianSuper, Cbus, UniSuper), and group insurers (including TAL and AIA). We work directly with our Partners and in their workplaces, and with their participating employers. Our partnerships mean we have potential to embed mental health and wellbeing best practices into 750,000 workplaces and impact more than half of Australia’s workforce.  

About the opportunity 

Reporting to the Head of Consulting, the Support Coordinator is an essential coordinating link between employers (clients), service providers and the broader SuperFriend team in the efficient promotion, scheduling and delivery of workplace mental health & wellbeing programs and initiatives. As the first point of contact, the role has a strong customer service and relationship management focus. Responsibilities include:

• Managing enquiries (phone and email) about SuperFriend solutions - providing support, guidance, information and advice
• Coordinating the delivery of training programs as the interface between the training provider and the customer
• Managing CMS and LMS, maintaining training records, coordinating, collating participant feedback reports
• Assisting with event coordination and delivery
• Assisting with report preparation and contributing to continuous improvement in administrative and reporting systems and processes
• Supporting the development/updating of promotional materials including program brochures and overviews 

Key requirements

• A strong service orientation and extensive customer service/relationship management experience in a complex multi-facetted client service environment
• High level communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing - including well-developed listening, analytical and problem-solving skills and the ability to absorb and evaluate information, clarify needs and issues, and respond appropriately
• The confidence and professionalism to represent SuperFriend with various stakeholders and service providers ensuring positive interactions, engagement and experiences
• Outstanding administrative proficiency including prior experience with CMS and LMS databases
• Demonstrated ability to work effectively both independently and collaboratively across multi-disciplinary teams in a fast paced environment whilst managing multiple tasks to deadlines
• Passion to support others making a positive difference to workplace mental health

Ideally, you will have previous experience in a learning and development support role and most importantly, you are adaptable, enthusiastic, resourceful, and willing to help the team wherever you can.