• Looking for a meaningful new role?
• Want to work for an interesting and focused not for profit?
• Do you have a strong belief in humanity and the basic right to a second chance?

We’re looking for an enthusiastic Team Leader for our COATS' Client Service's Unit (CSU) program in Melbourne. You will lead a team who provides administrational support to ACSO's COATS Assessment Team!

A little bit about ACSO

The Australian Community Support Organisation (ACSO) is a dynamic, values driven NFP, focused on partnering with government and the community to co-design services that create real social change. We’re an organisation with a bold vision to create a safe and inclusive community freed of crime and prisons. It’s our goal to reduce re-offending, and our mission is to help people transition from prison, assist them in the community, stop them from re-offending, and intervene to divert others from committing crime.

The program and the role

Our Client Services Unit (CSU) program provides administration support to ACSO's COATS Assessment team, who assesses individuals who have been mandated to receive alcohol and other drugs assessment and treatment across the state of Victoria. Client Services Unit provides a state-wide intake service that administers both state and commonwealth funded treatment pathways for clients in contact with, or at risk of coming in to contact with, the justice system. Our team organises appointments for specialist assessments for clients being considered for, or placed on, community corrections orders that include Alcohol and Other Drug Assess and Treat conditions.

Success as a Team Leader requires you to have strong leadership qualities and a sound understanding of your program service delivery. Reporting to the Program Manager, you will be responsible for managing the day-to-day service delivery of CSU, providing supervision to a medium-sized team to ensure quality client outcomes, positive work culture, and effective stakeholder relationships. This is a permanent full-time position, based in Richmond.

What we’re looking for?

• Someone who is comfortable leading our amazing CSU team with an understanding that this position has no direct client contact
• Ethical, self-motivated and committed to helping others achieve their goals
• A minimum diploma level qualification (This includes, but is not limited to, Social Work, Psychology, Criminology, Business etc)
• Prior experience in a supervisory or leadership role
• Knowledge of the challenges faced by those leaving the prison system, and an interest and willingness to work with those presenting with high risk offence histories
• Excellent communication and stakeholder management skills
• A strong sense of personal accountability and resilience

What ACSO can offer you

• $78k base salary + superannuation + Great NFP salary packaging (which means more $ in your pocket! $90k approx package)
• An opportunity to be part of our brand-new leadership development program that is being introduced to all leaders at ACSO this year
• A strong and supportive leadership team
• A challenging yet rewarding position
• 17.5% annual leave loading
• Office next to North Richmond station and great Vietnamese restaurants.

ACSO embraces diversity within its workforce and as such encourages applications from appropriately qualified and skilled people from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islander heritage. ACSO acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respect to them, their culture and their Elders, past, present and future.